The very smart Kevin Leahy is has a blog, as Knowledge Advocate, that you should follow. In a recent post, he talks about the “no more than 7 things at once rule.” He reminds me of this whenever we meet, because I tend to throw more information at people than they can process – many of us do that. A skilled communicator understands the rule: if you communicate more than 7 bits of information without time for processing, you lose the audience for your communication.
In a talk he gave a week ago, Kevin talked about a “stop making sense” rule. His point: nobody else makes sense the way you do, so if you give a talk where you try to make sense for others, you’ll fail. Instead of making sense, you should be seeking sense. Instead of expressing how you see the world, ask the others for their sense of it. (This is easier said than done skillfully.)